You will recall I sent an inquiry to Amazon (click this post’s title for refreshment and koolaid). I got a reply:

To: deadrobot@rocketmail.com
From: “Amazon.com Customer Service”
Subject: Your Amazon.com Inquiry
CC:

Thank you for writing to Amazon.com with your comments about the pop-up window.

Customer feedback like yours is always important to us as we continue to determine ways to improve the shopping experience for everyone who visits our web site. I will be sure to pass your message along to the appropriate people in our company.

We will forward your comments and feedback to the appropriate department for consideration. Customer service is not in a position to make changes to web site features or functions. Likewise, we cannot make promises that other departments will make changes at our request. The most we can do is to be sure that your comments are forwarded to those who have these responsibilities.

Please let me assure you that I have done so.

Thank you for your understanding and for taking the time to write to us. We hope to see you again at Amazon.com.

Best regards,

Sara D.
Amazon.com Customer Service
http://www.amazon.com

Pop Up windows? Am I talking to a robot? I never mentioned pop-ups…

Here’s my reply:

Hi Sara D.

I am usure what you mean by “pop up window”. My inquiry was regarding unsolicited links placed on my site to your “phantom” URLs (shop-it-now.com).

I am hoping my request was directed to your accounts receivable because of the links your automated spiders keep on putting on my private site, paid for by me, out of my own pocket, my non-money making site, my virtual money pit, the thing that doesn’t make me any money (as opposed to your multi-million dollar, publically traded site). I would be happy to keep your links there if you are willing to pay for them. Seeing how they keep appearing after all my attempts to block them, I will take that as an agreement you are willing to pay for advertisement on my site. I need to know who to send my measly, hand-written invoice to.

Lets save each other the embarrassment of awkward silences and broken promises, shall we? Why not just give me the email of who I need to speak to? I don’t want Amazon to incur any outstanding charges due to late payment and I want to stop wasting your time as well as mine.

Yours,

Ted